The Credit Application Queue is the primary screen from which most users will work in the system. It contains three distinct sections:

• My Worklist: A list of applications currently assigned to the user logged into the system. Most work is performed from this list.
• Unassigned Worklist: A list of applications that are not assigned to any user that are available to be worked based upon the workflow step the current user has permission to
• My Application History: A list of applications the user has worked in the past but are no longer assigned to that user – a quick reference for past activity and follow-up.

From this screen, users may select an applications to work by assigning themselves to the application(s) from the Unassigned Worklist.

Columns can be sorted by clicking on column name, with all column configuration customizable.

Icons allow a user to quickly view comments, attachments, and documents attached to the application.

When configuring the system for use, you may create your own email templates using an HTML format. These templates can be created for internal and external emails, to better customize workflow throughout the system. Emails are sent at points within the workflow that your organization determines based upon your custom workflow settings.

You have control over which fields, base or custom (user-defined), are included in each email message.

Workflow email recipients are defined in your workflow configuration options, thus limiting the scope of emails to only those users or user groups that need to receive the message.

DecisionComplete supports the generation of your own custom documents and forms using simple Microsoft Word templates. Documents are then assigned to categories based upon the lending products you configure/use in the system. Within those assignments, you may select which documents are required and which are optional.

Documents may be generated in editable Microsoft Word or Adobe PDF format, with the latter being the most common output.

When generated, the documents may be emailed directly from the documents page of the system.

Calendar and email integration allows you to create follow-up items directly in your MS Outlook calendar or email documents generated to third-parties as required.

Preconfigured workflow emails can be customized to notify users who may not be in the system of system events. For instance, an Analyst can receive an email notification when a new credit application is imported into the system from an outside source (ex, website). This ensures immediate follow-up on pending credit applications.

At any time during the credit review process, external documents may be collected and uploaded to the system. When uploaded, they are attached and viewable directly from the credit application.

Attaching documents is as easy as drag-and-drop! Browsing your desktop or a server share is also available in the event of a centralized scanning or document repository.

Documents may be flagged for internal or external viewing, the latter used if the optional third-party access module is used in the system.

File formats supported include: .pdf, .doc, .docx, .xls, .xlsx, .jpg, .jpeg, .bmp, .gif, .tif, .tiff, .tv5, .txt

Although the powerful workflow engine can be configured to automatically invoke third-party integrations (e.g., credit pulls), there are times when integrations need to be run on-demand. The system makes that easy by allowing such integrations to be placed as one-click options in the sections of the credit application where needed.

When these integrations are invoked, the returned data can be stored in fields on the credit application or in other areas of the system. If the integration results in a downloaded file (e.g., credit report), the file can be automatically attached to the credit application.

Other types of integrations include automatic funding where the application is pushed to the back-end system, such as our LeaseComplete© product. When this is done, all applicable data is electronically transmitted eliminating duplicate entry and taking advantage of the work done by underwriters and credit analysts.

Besides documents and forms, the system supports a powerful ad hoc reporting capability utilizing any data elements in the DecisionComplete database.

These ad hoc reports can be created on-demand via a simple drag-and-drop query creation process where the user may:

• Select desired fields returned
• Select desired filtering criteria
• Select desired sorting criteria

The results may be viewed on the screen or exported to Microsoft Excel (or similar spreadsheet products) providing the ability to better work with the data.

For common reports, templates may be created providing simple one-click reporting after initial creation.

DecisionComplete provides you the ability to manage your users directly within the application. This includes the ability to:

• Ability to change security permissions for each module (ex. CRM, Credit Application, Admin, Quotes)
• Ability to manage programs (workflows) per user
• Ability to expire/reset passwords
• Ability to create new users in the system

The System supports the ability to define your own field-level calculations, as desired for your organization. Simple English is used to define these calculations which can include both base system and custom (user-defined) fields. Conditional calculations may also be established for maximum flexibility.

The Field Calculation Management console allows you to change those calculations at any time to achieve the results required (based upon user permissions, of course).

DecisionComplete fully supports adding and customizing your own custom (user-defined) fields throughout the system. These fields may be entry-only, imported, or contain calculated results. In addition, drop-down lists may be added to existing or custom fields, and the list of values managed to fit your business needs.

DecisionComplete boasts a robust Form Management screen which allows you to customize (“paint”) your own screens based upon how you do business. This means that you will never need a programmer on staff or an expensive modification to make the screens your very own!

Screen design is simple, utilizing a drag-and-drop capability in which you simply locate the field in the field list and drag it to the location on the page you wish to place the field.

You may create your own sections and/or tabs on each screen, order them to your choosing, and identify required fields at each step in the workflow process.

Custom forms/screens may be created for each workflow role to ensure the screens meet the needs of each user and sensitive data is hidden from view.

If using the optional Quoting Module of the system, you have the flexibility to customize where fields from the Quote will be used if/when the Quote becomes a workable Credit Application. This includes not only base system fields, but also custom (user-defined) fields. This powerful tool ensures that no matter how custom you make the screens, your data flows seamlessly from one step to the next without redundant data entry or errors.